Last updated: 4 October 2026
At Creative Global Features Pvt Ltd ("Zobhilo", "we", "us") we want you to be happy with what you buy. This policy explains when an order can be cancelled and when a refund is given. It applies to payments made on Zobhilo.com for products, food orders and Utility Cards.
1. Order Cancellation
- Products: You can cancel an order any time before it is dispatched. Contact us with your order number on the phone number or email below. Once an order is dispatched it cannot be cancelled, but you may request a return as per section 3.
- Food orders: A food order can be cancelled only before the restaurant starts preparing it. Once preparation has started, it cannot be cancelled.
- Utility Card and other digital services: These cannot be cancelled once the payment is successful and the service is activated (see section 4).
- We may cancel an order if the product is out of stock, the restaurant is unavailable, or the delivery address is not serviceable. In that case the full amount is refunded.
2. When a Refund is Given
- You cancelled a product order before dispatch.
- We cancelled your order (stock, serviceability or restaurant reasons).
- The product received is damaged, defective, or different from what you ordered, and you reported it within 48 hours of delivery with clear photos.
- The product or food order was not delivered.
- Money was deducted but the order or service was not confirmed (failed transaction), or you were charged more than once for the same order (duplicate payment).
3. Returns for Products
- To return a damaged, defective or wrong product, contact us within 48 hours of delivery. Our team will verify the issue and arrange a pick-up or tell you how to send it back.
- The product must be unused and in its original packaging with all accessories.
- Customised or personalised products, and items that are perishable or consumed, cannot be returned unless they arrived damaged or wrong.
4. Non-Refundable Items
- Utility Card: The amount paid for a Utility Card is non-refundable once the card is activated, as stated in the Utility Card Terms and Conditions. Refunds are made only for a failed or duplicate payment.
- Business promotion packages and other services that have already been provided or partly provided.
- Food orders that were prepared and delivered correctly.
5. Refund Process and Timeline
- After your request is approved, the refund is initiated within 2 working days.
- Refunds are credited to the original payment method (card, UPI, net banking or wallet) within 5-7 working days from approval. The exact time depends on your bank or payment provider.
- For failed transactions where money was debited, the amount is normally returned automatically by the bank/payment gateway within 5-7 working days. If you do not receive it, contact us with your transaction ID.
- Shipping charges are free, so there is nothing to refund on shipping.
6. How to Request a Refund or Cancellation
Call us on +91 9135116999 or email help.zobhilo@gmail.com with your name, registered mobile number, order number / transaction ID and the reason. We will respond within 2 working days.
7. Refund Denial
A refund may be denied if the request does not meet this policy, is made after the time limit, or if we find misuse or abuse of our services.
8. Changes to this Policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
Contact Us
Creative Global Features Pvt Ltd (Zobhilo.com)
First Floor, East of Sector-8 Vijay Nagar, Near Balaji Hospital, Patna, Bihar - 800026
Phone: +91 9135116999
Email: help.zobhilo@gmail.com
